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venue Policies

ANIMALS

Service animals individually trained to do work or perform tasks for a person with a disability are welcome in our venue; pets are not allowed. Our staff reserves the right to remove a patron whose service animal poses a risk or distraction.
 
CHILDREN

The Redding Civic Auditorium has numerous performances that children will love as much as adults. Children over age four are welcome at most of these events, with the exception of symphonies, ballets, and operas. Most performances of this type are not recommended for children under 8. Children under the age of 1 do not require a ticket as long as they are seated in a parent’s lap. A ticket must be purchased for all children one year of age and older. This ensures we manage our capacity correctly in accordance with the City Fire Code. Children who are unable to sit quietly during a performance, along with the adult accompanying them, may be asked by an usher to leave the auditorium temporarily. Parents should consider aisle seating when bringing young children who may need to exit if they are restless or need a bathroom break. Booster seats are available on a limited basis.
 
DOOR TIMES

Door times are strictly enforced. Our venue doors do not open until the advertised door time, which is provided on your ticket and listed on the event page of this website. In limited circumstances, i.e. VIP meet and greets, early access is allowed to select individuals. Restrooms are not available until door times; public restrooms are available at Riverfront Park and the Sundial Bridge.
 
DRINKING

The Redding Civic Auditorium almost always provides a no-host bar for its events and shows. Premiere Catering owns the liquor license, and manages and staffs the bars. The bar staff ID every customer, and do not serve to patrons under age 21. They reserve the right to refuse service to anyone, including ‘cutting off’ patrons, and will not knowingly overserve. When a patron’s intoxication disrupts the comfort and safety of Premiere Catering and/or Redding Civic Auditorium staff, and/or other patrons, that patron will be removed from the venue at Redding Civic’s discretion. The bars and the River Rock Café in the main lobby also offer non-alcoholic options.
 
Drink allowance inside the auditorium varies by seating configuration and the artists’ discretion. At seated shows – those in the ‘theatre’ or ‘orchestra’ configuration – patrons are allowed to bring drinks into the auditorium as long as the drinks are lidded. The bar always offers lidded cups for purchase, and patrons may bring a previously-purchased Civic Auditorium lidded cup from home to use.
 
At ‘standing floor’ shows, when there are no seats on the main floor of the auditorium, drinks are only allowed in the seating areas – the balconies and risers – and must be lidded. No drinks whatsoever are allowed on the floor, due to the slippery nature of the concrete and the raucous nature (ie dancing) inherent to ‘standing floor’ shows. This is for the safety of our patrons.
 
Drink policies are subject to change per the artists’ discretion. For example, some artists do not allow lidded beverages inside the auditorium, regardless of seating configuration.
 
SECURITY

No backpacks or large bags allowed. Every attendee is subject to a thorough search prior to entry, including emptying bags, a full pat down, having all personal items examined and possible removal of shows.
No weapons allowed, including but not restricted to: knives, guns, chains, etc.
No outside food or beverages allowed.
No ins & outs allowed.
We reserve the right to refuse entry to anyone.
 
TICKETING POLICIES

The Redding Civic Auditorium Box Office and its website are the only authorized outlets for tickets to performances presented by the Auditorium. Tickets purchased from sources such as brokers or third-party websites, unless specifically authorized by RCA, are purchased at the consumer’s own risk. By purchasing from the official ticket provider, you are assured that the tickets you receive are valid, are being sold to you at face value, and will be honored by the Civic Auditorium.
 
Beware of Ticket Scams
There are many online websites or “brokers” that will lead you to believe that they are an official website for ticket purchases for our events.  BEWARE of these websites!
 
This website is the official starting place for online ticket transactions for the Redding Civic Auditorium and its resident company and facility events. Always start here or from a reddingcivic.com email to purchase tickets online. You will be directed to the Etix ticketing platform: this is the official ticketing system of the Redding Civic Auditorium.
 
If you purchase tickets from another website or ticket broker, we cannot guarantee that those tickets are legitimate. If there is a problem with tickets purchased from such companies, we will not be able to assist you.
 
No Refunds, Exchanges, or Returns

The Redding Civic Auditorium does not refund, exchange or return tickets that have been purchased. All ticket sales are final.
 
Ticket Limits
For some pre-selected performances, we will typically impose a predetermined amount of tickets per show per person (regardless of the number of transactions) in order to provide tickets to as many patrons as possible. We reserve the right to cancel, without notice, any or all orders and tickets from individuals who exceed the posted limits. This includes multiple orders associated with the same name, e-mail address, billing address, credit card number or other information. Persons or organizations purchasing on behalf of a group of 15 people or more, with a group sales contract, are exempted from this policy. Redding Civic Auditorium members also are exempted from the policy.
 
Notice to Resellers
Because of the popularity of shows at the Redding Civic Auditorium, resellers (also known as ticket scalpers) will purchase our tickets and then re-sell them to unwitting consumers at grossly inflated prices. In order to stop resellers, the Redding Civic Auditorium scrutinizes all ticket orders and reserve the right to cancel, without notice, any purchases that we deem to be suspicious. For example, an order for ten concert tickets from an individual in Florida or other distant location is very likely to be cancelled. If you have placed such an order that the Redding Civic Auditorium cancels, and you dispute our decision, you may call our Ticket Office at (530) 229-0022 to discuss the reason for your purchase.
 
Redding Civic Auditorium only sells tickets through ReddingCivic.com, Etix.com, or the Redding Civic Box Office, located at 700 Auditorium Dr. in Redding.
 
If you are having trouble with an online ticket purchase, or have questions about the legitimacy of your tickets, contact our Box Office at 530-229-0022 Tues-Fri 11-5.  You can also email us at info@reddingcivic.com!