INDOOR EVENT POLICIES
AGE REQUIREMENTS
A ticket must be purchased for all children twelve months of age and older. Children under the age of twelve months do not require a ticket if they are seated in a parent’s lap. In the instance a performance has a specific age restriction, the age limit for the show will be included on the event page. If no age limit is specified on the event page, all ages are welcome.
BAG POLICY
The following clear bags are permitted in the venue: Clear plastic, vinyl, or PVC bags, clear backpacks or fanny packs that do not exceed 12" x 12" x 6" (clear bags only). One-gallon clear plastic bags (Ziploc bag or similar).
Small clutch bags approximately the size of a hand (no larger than 5” x 8”) that are not clear are allowed for personal items (female hygiene products and medications, etc.), with or without a handle or strap can be carried separately or within a clear bag.
All bags will be searched by security.
DOOR TIMES
Door times are strictly enforced. Our venue doors do not open until the advertised door time, which is provided on your ticket and listed on the event page of this website. In limited circumstances, i.e. VIP meet and greets, early access is allowed to select individuals. Restrooms are not available until door times; public restrooms are available at Riverfront Park and the Sundial Bridge.
FOOD & BEVERAGE
The Redding Civic Auditorium provides a no-host bar at most of its events and shows. Premiere Catering is our exclusive concessionaire and manages the staff and bars. Their bar staff ID’s every customer and will not serve alcohol to patrons under age 21. They reserve the right to refuse service to anyone, including ‘cutting off’ patrons, and will not knowingly over-serve. When a patron’s intoxication disrupts the comfort and safety of Premiere Catering and/or Redding Civic Auditorium staff, and/or venue patrons, that patron will be removed from the venue at Redding Civic Auditorium’s discretion. The bars and River Rock Café, located in the main lobby, also offer non-alcoholic options.
Patrons are allowed to bring lidded drinks into the auditorium. Patrons are permitted to bring empty, refillable lidded cups that were previously purchased at the auditorium from home to use again. There are no discounts for reusing these cups.
Drink policies are subject to change at an artists’ discretion. For example, some artists may not allow lidded beverages inside the auditorium, regardless of seating configuration.
Non-alcoholic beverages and snacks are also available for purchase at River Rock Café, located in the upper-level lobby.
No outside food or beverage is allowed.
INS & OUTS
There is no re-entry. Once you exit the building, you will not be allowed back in. The outdoor smoking deck is accessible through the main stairwell between the second and third floors. Patrons are welcome to smoke here, make phone calls or get some fresh air.
PARKING
Parking is available in the main parking lot directly next to the venue. There are a limited number of handicap accessible parking spaces located in the main lot closest to the cross walk. All parking including handicap accessible parking is first come first served.
PHOTO, VIDEO & SOCIAL MEDIA
Photo and video policies vary by show and will be communicated to ticket holders by email 24-48 hours prior to each performance. No unauthorized professional photography, video recording or live streaming is allowed. Violators of any photo/video policies will be removed.
REFUNDS/RETURNS
The Redding Civic Auditorium does not refund, exchange or return tickets that have been purchased. All ticket sales are final.
SECURITY & PROHIBITED ITEMS
All patrons will be required to pass through a walk-through metal detector. No weapons or would be weapons are allowed, including but not restricted to pocketknives, mace, pepper spray, guns, or chains, etc. Every attendee is subject to a thorough search prior to entry. No outside food or beverages allowed. No ins & outs allowed. We reserve the right to refuse entry to anyone.
Additional prohibited items: Bags that do not meet the specifications of our BAG POLICY are not allowed. See BAG POLICY section above for more information. Professional camera equipment is also not allowed.
SERVICE ANIMALS
Service animals individually trained to do work or perform tasks for a person with a disability are welcome in our venue. No pets are allowed. Our staff reserves the right to remove a patron whose service animal poses a risk or distraction. Please contact the box office at least 24 hours ahead of the showtime if you are bringing a service animal so we are prepared to best serve you: info@reddingcivic.com | 530.229.0022
TICKETING POLICIES
AUTHORIZED TICKETING PLATFORM - Etix is the Redding Civic Auditorium’s official ticketing platform. Purchasing tickets through reddingcivic.com, the auditorium’s box office, or etix.com assure the tickets you receive are valid, being sold at face value, and will be honored at our concerts and events. Buyer beware, tickets purchased through a different website or third-party ticket provider cannot be guaranteed and may not grant you entry.
DELAYED DELIVERY - To protect ticket purchasers from online ticket scams all mobile tickets will be held after purchase and will be unavailable until three (3) days prior to the performance. To give everyone a fair shot, we temporarily delay delivery so that we can check for orders placed by bots or orders that did not adhere to ticket limits. This ensures all legitimate buyers have an equal chance to purchase tickets.
MOBILE TICKET DELIVERY - We utilize mobile ticket delivery which is a quick and reliable way for you to have tickets scanned from your phone, simplifying the validation process and shortening wait times. Patrons receive a confirmation email upon purchase which includes the date the tickets will be available. A reminder email will also be sent when your tickets are ready. The ‘View Tickets’ link will only work from a mobile device not a desktop computer. We recommend adding your ticket(s) to your phone's wallet to avoid an unreliable cell signal during entry.
Patrons may also receive mobile tickets by text. Tickets are sent from 1-919-275-2488 with a message reading: "You've got ticket(s) for [Performance Name]. Get them here: [Ticket Link]." Click the link and add your tickets to your mobile wallet for easy access on the day of the show.
TICKET LIMITS - The number of tickets allowed per person/order varies by performance and are established to allow access to tickets to as many patrons as possible. We reserve the right to cancel, without notice, any or all orders and tickets from individuals who exceed the posted limits.
QUESTIONS - If you are having trouble with an online ticket purchase, or have questions about your tickets, please contact our box office. Hours: Fri + Sat, 11A-5P | Email: info@reddingcivic.com | Phone: 530-229-0022 | Physical: 700 Auditorium Drive, Redding, California.
